NEW REPORT: “Separate and Deadly” Reveals Discriminatory 911 Call System in US/Mexico Borderlands

TUCSON, Arizona – On November 14th, No More Deaths released Separate and Deadly: Segregation of 911 Emergency Services in the Arizona Borderlands. The report is the latest installment of Disappeared, a four-part series that examines Border Patrol’s role in the crisis of mass death and disappearance in the U.S.-Mexico borderlands.

Separate and Deadly analyzes the Pima County Sheriff’s Department’s emergency response system and the segregation of 911 calls in the border region. The findings of the report shed light on a discriminatory system in which vastly different responses are allocated to callers based on their perceived citizenship status. For people migrating through the region, their distress calls to 911 are customarily transferred to Border Patrol – an agency that has already demonstrated a deadly negligence when it comes to emergency response and rescue.

From the report:

“In March 2018, a man contacted 911 eleven times over the course of ten hours. He was lost and alone. As the hours passed, his condition clearly deteriorated, and his voice began to fade. It appeared that Border Patrol was not actively searching for him… Pima County dispatchers continued to transfer his call to Border Patrol every time he called… The county’s own Search and Rescue team was never notified, and the county never activated a search for him. Eventually the man stopped calling. The outcome of his case is unknown.”

The No More Deaths team reviewed thousands of 911 calls and took testimony from humanitarian aid volunteers, in addition to other relevant data sources. In 99% of the calls where the caller was presumed to be undocumented, no intake or assessment was conducted, in 68% of the calls the dispatcher lacked fluency in Spanish to be able to communicate effectively and 50% of the callers were given no notice before being transferred to Border Patrol. 

“Not only is call segregation based on presumed immigration status unlawful, the consequences of such practices are deadly,” says Parker Deighan, one of the report’s contributors. “The findings of this report raise serious questions about the county’s complicity in the ongoing crisis of death and disappearance.”

In 2023 alone, the remains of 175 people have been found in Arizona. Countless more remain disappeared.


Apply By: September 29, 2023
Start Date: October 23, 2023 
Apply Here: 

In recent years, No More Deaths has grown from an all-volunteer organization to incorporate paid positions for critical tasks that are difficult to fill with volunteer labor. Due to the non-hierarchical structure of No More Deaths, this position is not solely responsible for all HR issues but instead is responsible for coordinating volunteers and staff to make sure HR and personnel issues are handled. The personnel coordinator is responsible for organizing systems to support NMD staff, ensuring that staff is meeting expectations, and coordinating responses to conflicts or issues involving staff. 

Job Responsibilities:

  • Schedule and organize quarterly personnel meetings to discuss any organization and personnel-related updates.
  • Track employee contract end dates and renewals along with facilitating those processes. 
  • Managing hiring processes for all working groups and ensuring that they are happening in a timely manner.
  • Communicate with bookkeepers about payroll updates, and new hire/exit updates.
  • Met with new hires to complete all necessary paperwork and a new-hire orientation onboarding. 
  • Manage health & dental communication with our insurance broker. 
  • Manage staff feedback processes on a quarterly basis.
  • Coordinate meetings with staff to share feedback given through the quarterly feedback process. 
  • Coordinate meetings with employees (upon request) to ensure they are supported and getting their needs met. 
  • Coordinate the completion of a personnel manual by drafting policies and presenting them to the organization for approval.
  • Adjust policies as the needs of the employees and organization arise. 
  • Facilitate HR needs and grievance/accountability processes – direction involvement is expected at first and if a third-party service is needed the Personnel Coordinator is expected to organize this. 
  • Organize the monthly organizational-wide meetings – handle most  communications & logistics. 
  • Participate in the No More Deaths Grievance Committee for a minimum of 4 hours per month. 

Preferred Qualifications:

  • Strong communication and organizational skills.
  • Ability to manage multiple projects and keep track of many moving pieces.
  • Conflict mediation experience and experience with transformative justice models.
  • Independently able to identify issues and come up with innovative solutions.
  • Familiarity with or a willingness to learn about Arizona labor laws. 
  • Experience with Microsoft Office programs and ability to learn new technologies (if not familiar) i.e. Nextcloud/Jotform.
  • Strong meeting facilitation skills.
  • Bilingual in English/Spanish.

Contract Conditions:

  • Term: 12 months 
  • Hours: 30 hours a month, $20 an hour (pre-tax)
  • Work phone and computer provided
  • Mostly remote (90%)
  • Must be based in Southern Arizona and able to attend monthly meetings in Tucson.

No More Deaths is an equal-opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ applicants. Individuals with personal ties to the border or who identify as coming from an affected community are especially encouraged to apply. Thanks for your interest in this position!

KTT Public Statement

To the No More Deaths community of supporters, clients of Keep Tucson Together, and the community of Tucson:

Effective July 1st, 2022, Keep Tucson Together (KTT), the free legal clinic headed by attorney Margo Cowan that offers advice and assistance for immigration cases, will no longer be part of No More Deaths (NMD). The separation is supported by the Unitarian Universalist Church of Tucson (UUCT) which provides NMD with fiscal sponsorship. In this statement, the name NMD and the term “we” refers to the majority of NMD that will continue to fulfill our mission, and does not include KTT or those NMD volunteers who opposed the separation. We are sharing details of the separation out of a commitment to transparency and accountability to all affected and the community.

Last summer, multiple families assisted by KTT came to NMD and showed evidence that their cases had been mismanaged. We assessed the information that was shared with us and found there to be a troubling pattern of misleading information, lack of communication and disrespectful behavior. The stories shared by the families are devastating and we honor their bravery in coming forward. After several requests for information and exhaustive efforts to hold KTT accountable internally, we have decided to no longer be associated with services provided by KTT.

When the families came forward, members of KTT and several long-term NMD volunteers refused to believe any wrongdoing had occurred. The repeated gaslighting and condescension were offensive and traumatizing for the affected families. The decision to dis-associate from KTT was further validated by persistent disrespectful treatments of NMD staff and volunteers during this process by Margo Cowan, other members of KTT and some individuals in NMD. These interactions brought to the forefront deep-rooted white supremacy in NMD that has been present since its founding and which we must continue to confront.

We acknowledge the essential services that KTT has offered the undocumented people in Tucson. We hope that as an organization independent from NMD, KTT will change their practices to prioritize client communication, informed consent, and a responsible caseload. 

We are unable to speak on the subject of the future operations of KTT. To inquire about their continued services please contact KTT by phone at (520) 623-4084 or in person at the KTT office at 730 S Osborne Ave in Tucson. 

If you are assisted by KTT and you have had problems with the way KTT has managed your case, please contact us by phone or email:    (480) 442-6772

Left To Die: Call To Action

A new report from No More Deaths and La Coalición de Derechos Humanos, Left to Die: Border Patrol, Search and Rescue and the Crisis of Disappearance, finds that Border Patrol systematically ignores and mishandles the search and rescue emergencies of migrants, who are funneled into dangerous and remote terrain by the agency’s policy and practices. The report also finds that Border Patrol obstructs family and community search efforts, leaving thousands to die.

Every year, Congress gives more than $25 billion dollars to ICE and CBP to profile, jail, deport and terrorize immigrants. Their records of abuse and consistent rejection of oversight and accountability demonstrate that these enforcement agencies are beyond reform.

To end the crisis of death and disappearance in the borderlands we must decriminalize migration, demilitarize the border and defund Customs and Border Protection, the agency that causes people to become missing and leaves them to die.

Take Action today by supporting community-based search and rescue efforts & joining the #DefundHate Campaign to demand Congress defund Customs and Border Protection (CBP) and Immigration and Customs Enforcement (ICE).

What you can do:

  1. Donate to community-based search and rescue groups in the borderlands
  2. Demand that Congress defund Customs and Border Protection with the #DefundHate Campaign! 
    1. Sign the petition
    2. Contact your elected officials with the tools below:
      1. Find your representative
      2. Find your senator

Sample Script:

“Hello, my name is [_______] and I’m a constituent of [congressional member’s name]. I thought you would be interested in a new report that analyzes Border Patrol’s search and rescue response system. The report is called Left to Die: Border Patrol, Search and Rescue, and the Crisis of Disappearance.

The report provides overwhelming evidence that Border Patrol’s emergency response system is plagued with systemic and deadly discrimination, routinely ignoring and mishandling life-threatening emergencies and fueling a crisis of death and disappearance. It’s clear that the agency is unfit to be involved in search and rescue efforts.

I’m calling on [Member of Congress] to oppose funding increases for border and immigration enforcement. Instead of using public funds to criminalize migration and militarize the border, we demand that you exhibit leadership and call for drastic cuts in funding for ICE and CBP. This includes cutting funds for “smart border” technologies that only serve to further militarize an already hyper-militarized border, endangering the lives of migrants.”