Updates

EMERGENCY REPORTS OPERATOR

Application Deadline: 02/15/2024

Start Date: 04/01/2024

Apply Here:  https://form.jotform.com/233065732269156

At No More Deaths we are seeking an Emergency Report Operator to join the Missing Persons Hotline Team who will work alongside the Crisis Hotline Operator, and will be responsible for contacting Border Patrol agents to request that searches for missing persons be initiated. In this team, they will collaborate with No More Deaths partners and other community groups on both sides of the border to respond to requests from family members searching for their missing loved ones and will provide humanitarian, civil and non-violent assistance for the missing persons crisis in the border areas.

About No More Deaths

We are a humanitarian organization based in southern Arizona. Our mission is to end migrant death and suffering through civil initiative and we work openly as a community to defend fundamental human rights.

About Team Projects and Events

Projects arise depending on the political climate at the border and the Hotline Team works as a group to divide responsibilities for projects that emerge based on the respective availability of resources.

In the event of an increase in the number of calls, team projects may be put on hold. Out-of-state events are subject to the capacity, ability and availability of each individual and will be communicated in advance. Some responsibilities include:

  • Maintaining a flexible schedule in order to be prepared and available to participate in community projects and team events local to Tucson.
  • Accompanying and supporting the community to their immigration court appointments depending on the capacity of the group.

Job Duties and Responsibilities

Work will be performed from our Tucson office and remotely. Your duties will include:

  • Utilizing information and coordinates transmitted by the Hotline Operator to determine appropriate border patrol stations and make emergency reports.
  • Remaining calm, composed, undistracted, and in full control of cognitive abilities while maintaining adequate performance in stressful situations
  • Making calls to Border Patrol for emergency or active cases, and making emergency reports to Border Patrol and requesting searches for missing persons
  • Following up and maintaining communication every two hours with Border Patrol via phone and email
  • Maintaining communication with the Hotline Operator every two hours relaying information received from Border Patrol and updating them until the case is closed
  • Collecting and documenting appropriate information during all interactions and filing notes, recordings, logs, etc., as needed
  • Participating regularly and actively in group meetings by providing feedback on completed projects and projects in the planning stages
  • Attending training courses offered by the team to promote better job performance, or as needed, in order to stay informed on current operations, projects, and changes in the political climate
  • Collaborating with the team on various projects, as required or requested, periodically engaging with the community on humanitarian projects as needed
  • Maintaining consistent communication with the team, as well as the Line Operator, responding to messages via Signal and WhatsApp in a prompt and effective manner

REQUIREMENTS

  • Bilingual in English and Spanish
  • Residency local to Tucson
  • Ability to communicate comfortably and effectively with Border Patrol agents
  • Ability to handle high-stress situations and manage intense conversations
  • Ability to maintain composure and exercise restraint when verbally provocative, hostile or stressful interactions arise
  • Ability to work as a team player within the Crisis Hotline
  • Respectful communication with co-workers

Preferred Qualifications

  • Experience using Signal and Whatsapp
  • Basic computer proficiency
  • Multitasking ability

CONTRACT CONDITIONS

  • 12-month contract with annual renewal option after qualitative assessment at three and six months. Includes a two-week training period and a 90-day paid observation period
  • 30 hours per week
  • Hotline Active Hours: 5am-9:30pm with 4-5 hour shifts per day. Monday-Friday and closed weekends.
  • Monthly salary of $20 per hour
  • Work material to be provided includes phone, laptop and hotspot

Our Package Includes

  • Hybrid model with 50% work from home
  • Flexible PTO and Winter Vacation
  • Medical and dental coverage

No More Deaths values diversity and strongly encourages people of color, people with disabilities, women and LGBTQ+ applicants to apply. Individuals with personal ties to the border or who identify as coming from an affected community are especially encouraged to apply. U.S. citizenship is not a requirement. No More Deaths is an equal opportunity employer – thank you for your interest in this position!

THIS IS ALL DONE IN CONJUNCTION WITH THE REST OF THE OPERATORS AND VOLUNTEERS.