Greetings NMD community! I’m Operator 17, and I’m

experience. Each month, we receive hundreds of calls from

excited to share a glimpse into the Missing Persons Hotline

people across the Americas—each one seeking answers,

support, and connection as they search for missing loved

ones. Our role as Hotline Operators is to provide

compassionate assistance, offer helpful resources, and

collaborate closely with Emergency Report Operators to

relay information to Border Patrol agents.

Recently, we’ve seen a shift in the nature of calls. As border

traffic has slowed with recent administrative changes, many

inquiries now focus on detention facilities. We frequently

use the ICE locator website to help families find detained

individuals and keep lines of communication open.

Unfortunately, we also receive harassing calls from

individuals attempting to intimidate operators with hateful

language. In response, No More Deaths remains steadfast in

prioritizing the safety and well-being of all team members,

offering mental health support and solidarity.

Beyond the calls, the Hotline team actively engages in

community events to raise awareness and foster connection.

It’s hard work—but meaningful, human, and sometimes

even heartwarming. Thanks for being part of this journey

with us—we’re in this together, one call at a time.