Open Positions, Updates

EMERGENCY REPORTS OPERATOR

Application Deadline: October 12, 2024
Start Date: November 6, 2024
Apply Here: https://form.jotform.com/242536227479161

At No More Deaths, we are seeking an Emergency Reports Operator to join the Missing Persons Hotline Team. This role involves contacting Border Patrol agents to initiate searches for missing persons and collaborating with No More Deaths partners and community groups on both sides of the border. The operator will respond to family members’ requests and provide humanitarian, civil, and non-violent assistance in addressing the missing persons crisis in the border areas, ensuring compassionate and effective support for those in need.

About No More Deaths

We are a humanitarian organization based in southern Arizona, functioning as a ministry under our fiscal sponsor, the Unitarian Universalist Church of Tucson. Our mission is to end migrant death and suffering through civil initiative while defending fundamental human rights within our community. Guided by transformative justice values, we operate as a non-hierarchical organization. This means that employees are expected to actively participate in various operational functions and attend organizational meetings. Our non-hierarchical structure promotes collaboration and inclusivity by distributing key responsibilities—such as decision-making, conflict resolution, staffing, finance, communications with allied groups, and event planning—across all employees.

Job Duties and Responsibilities

The Emergency Report Operator will work both from our Tucson office and remotely. Duties include:

Emergency Reporting and Communication

  • Utilize information and coordinates from the Hotline Operator to determine appropriate Border Patrol stations and make emergency reports.
  • Make calls to Border Patrol for emergency or active cases and request searches for missing persons.
  • Follow up and maintain communication every two hours with Border Patrol via phone and email.
  • Maintain communication with the Hotline Operator every two hours, relaying information from Border Patrol and updating them until the case is closed.
  • Collect and document information during interactions, including filing notes, recordings, and logs as needed.

Community and Team Engagement

  • Collaborate with working group members to plan, organize, and participate in local community projects and team events, ensuring flexibility in scheduling as needed.
  • Accompany and support community members to their immigration court appointments, as needed.
  • Actively participate in group meetings, offering feedback and collaborating on projects while engaging with the community on humanitarian efforts

Training and Development

  • Attend training courses offered by the team to enhance job performance and stay informed on current operations, projects, and political climate changes.

Communication and Support

  • Maintain consistent communication with all working group members, responding promptly to messages via Signal and WhatsApp.
  • Remain calm, composed, and focused while performing tasks in stressful situations.

Requirements

Language Proficiency

  • Fluent in Spanish, with proficiency in English preferred.

Local Residency

  • Residency in Tucson.

Communication Skills

  • Ability to communicate effectively with individuals in distress, handle high-stress situations, and maintain composure in intense or emotionally charged conversations.

Team Collaboration

  • Ability to effectively contribute as a team member within the Missing Persons Hotline.
  • Demonstrates respectful, empathetic, and collaborative communication with working group members.

Preferred Qualifications

  • Experience with Communication Tools: Experience using Signal and WhatsApp.
  • Technical Skills: Basic computer proficiency and ability to multitask effectively.

Contract Conditions

  • Duration and Renewal: 12-month contract with the option for annual renewal, subject to qualitative assessment at three and six months.
  • Training and Observation: Includes a two-week training period and a 90-day paid observation period.
  • Work Hours: 30 hours per week.
  • Hotline active hours: Monday – Friday, 8:00 am to 10:00 pm
  • Compensation: Monthly salary of $22 per hour.
  • Work Materials: Provided work materials include a phone, laptop, and hotspot.

Our Package Includes

  • Work Model: Hybrid model with 50% work from home.
  • Benefits: Flexible PTO and Winter Vacation, medical and dental coverage.

No More Deaths value diversity and strongly encourages applications from people of color, people with disabilities, women, and LGBTQ+ individuals. We especially welcome candidates with personal ties to the border or those who come from affected communities. U.S. citizenship is not a requirement. No More Deaths is an equal opportunity employer.